Support
Every Zovle app is supported by the engineer who built it. Here is how to reach us and what to expect.
- Hours
- Monday to Friday, 10:00 to 18:00 IST (UTC+5:30), excluding Indian public holidays
- First response
- Within 1 business day
- App not working
- Put Urgent in the subject line and we look at it first
- Billing
- Handled by Atlassian through the Marketplace
On this page
How to get help
Email [email protected]. To help us answer quickly, please include:
- The app’s name and your Atlassian site address (for example,
yourcompany.atlassian.net). - What you expected to happen, and what happened instead.
- Steps to reproduce it, and screenshots if you have them.
Never send passwords, API tokens or other credentials. We will never ask for them.
Hours and response times
- Support hours: Monday to Friday, 10:00 to 18:00 India Standard Time (UTC+5:30), excluding Indian public holidays.
- First response: within 1 business day.
- App not working at all: put Urgent in the subject line and we will look at it first.
Feature requests
Requests are welcome, and they decide what we build next. Email us with what you are trying to do and why. We will tell you honestly whether it fits the app and whether the Atlassian platform allows it.
Billing, licences and refunds
Zovle apps are bought through the Atlassian Marketplace, so purchases, invoices, renewals and refunds are handled by Atlassian under its Marketplace policies. For billing questions, contact Atlassian’s Marketplace support through your Atlassian account. We are happy to help you find the right place to ask.
Security issues
Please report security problems through our vulnerability disclosure process rather than as an ordinary support request.
Custom work and migrations
For help moving custom add-ons from Data Center to Cloud, or a custom Forge app for your team, see Cloud migration or email us.